Gillo Multisuite — Terms and Conditions

Effective Date: July 11, 2026

Website: gillomultisuite.com

These Terms and Conditions (“Terms”) govern your access to and use of gillomultisuite.com (the “Site”) and any booking made for a shortlet apartment or vacation stay offered by Gillo Multisuite Ltd (“Gillo Multisuite,” “we,” “us,” or “our”). By accessing the Site, creating an account, or completing a booking, you (“Guest,” “you”) agree to be bound by these Terms. If you do not agree, do not use the Site or make a booking.

1. Definitions

  • “Apartment” means any shortlet unit listed for booking on the Site.
  • “Booking” means a confirmed reservation of an Apartment for specified check-in and check-out dates.
  • “Stay” means the period during which a Guest occupies an Apartment under a confirmed Booking.
  • “PAYONUS” means our designated third-party payment processor used to process all online payments made through the Site.

2. Eligibility

You must be at least 18 years old to make a Booking on the Site. By making a Booking, you confirm that you and all members of your party meet this age requirement, and that all information provided during booking is accurate and complete.

3. Booking Process

Bookings are made by selecting an Apartment, choosing check-in and check-out dates, specifying the number of guests, and completing payment through PAYONUS. A Booking is only confirmed once:

  • Payment has been successfully processed and confirmed by PAYONUS, and
  • You have received a Booking confirmation email from Gillo Multisuite

Bookings are subject to availability. Selecting dates during checkout does not guarantee a Booking until confirmation is issued. In the rare event of a system error resulting in double-booking, we will contact you promptly to offer an alternative Apartment, alternative dates, or a full refund.

4. Pricing and Payment

All prices displayed on the Site are in United States Dollars (USD) and are quoted per night unless otherwise stated. Prices may include or exclude applicable service fees and taxes, which will be clearly itemized before you complete payment.

All payments are processed securely through PAYONUS. By submitting payment, you authorize Gillo Multisuite, via PAYONUS, to charge the total Booking amount to your selected payment method. Gillo Multisuite does not store your full card details.

We reserve the right to correct pricing errors on the Site at any time. If a pricing error affects a Booking already confirmed, we will notify you and offer the option to proceed at the corrected price, choose an alternative, or cancel for a full refund.

5. Cancellation and Refund Policy

Unless a different policy is stated on the specific Apartment listing at the time of booking, the following cancellation policy applies:

  • Full refund: cancellations made 7 or more days before the scheduled check-in date receive a 100% refund of the amount paid, less any non-refundable service fee.
  • Partial refund: cancellations made between 3 and 6 days before the scheduled check-in date receive a 50% refund of the amount paid.
  • No refund: cancellations made less than 72 hours before the scheduled check-in date, no-shows, and early departures are not eligible for a refund.

To cancel a Booking, contact us at booking@gillomultisuite.com with your Booking reference. Refunds, where applicable, are processed back to the original payment method via PAYONUS within 7–14 business days.

Gillo Multisuite reserves the right to cancel a confirmed Booking in cases of suspected fraud, payment reversal, or violation of these Terms, in which case any amount paid will be refunded less any costs already reasonably incurred.

6. Check-In and Check-Out

  • Standard check-in time is 3:00 PM and check-out time is 11:00 AM, unless otherwise agreed in writing.
  • Early check-in or late check-out may be available on request and may incur an additional fee, subject to availability.
  • Valid government-issued identification may be required at check-in for all Guests named on the Booking.
  • Self check-in instructions, where applicable, will be sent prior to arrival; Guests are responsible for safeguarding any access codes or keys provided.

7. Guest Conduct and House Rules

Guests are responsible for the conduct of their entire party and any visitors during the Stay. By booking, you agree to:

  • Use the Apartment only for lawful, residential purposes, and not exceed the maximum guest capacity stated on the listing
  • Not use the Apartment for parties, events, or commercial photography/filming without prior written consent
  • Respect quiet hours and neighboring residents
  • Not smoke inside any Apartment unless expressly permitted
  • Not bring pets unless the specific listing states pets are allowed
  • Leave the Apartment in a reasonably clean and undamaged condition

Failure to comply with these house rules may result in immediate termination of the Stay without refund, and/or additional charges for cleaning, damages, or disturbance.

8. Security Deposit and Damages

Certain Apartments may require a refundable security deposit, charged via PAYONUS at the time of booking or check-in and stated clearly on the listing. The deposit will be refunded within 7 business days after check-out, less any deductions for:

  • Damage to the Apartment, furnishings, or fixtures beyond normal wear and tear
  • Missing items
  • Excessive cleaning required beyond standard turnover cleaning
  • Violation of house rules resulting in additional costs to Gillo Multisuite

Where damages exceed the security deposit held, Gillo Multisuite reserves the right to charge the Guest’s payment method on file, via PAYONUS, for the additional amount, with an itemized explanation provided.

9. Guest Responsibilities

Guests are responsible for their own safety and belongings during the Stay. GILLO Multisuite recommends Guests obtain their own travel insurance. Guests must immediately report any maintenance issues, safety concerns, or damages discovered upon arrival to booking@gillomultisuite.com or the emergency contact provided at check-in.

10. Limitation of Liability

To the fullest extent permitted by Nigerian law, GILLO Multisuite shall not be liable for:

  • Indirect, incidental, or consequential damages arising from your use of the Site or your Stay
  • Loss of personal belongings, except where caused by our proven negligence
  • Interruptions to utilities (electricity, water, internet) that are outside our reasonable control
  • Acts of third parties, including neighboring properties, visitors, or service providers

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Nigerian law.

11. Force Majeure

GILLO Multisuite shall not be held responsible for failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, government action, civil unrest, pandemic-related restrictions, or failure of third-party service providers including PAYONUS. In such cases, we will work with affected Guests in good faith to reschedule or provide an appropriate remedy.

12. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of GILLO Multisuite or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Site without our prior written consent.

13. Third-Party Payment Processing

All payments on the Site are processed by PAYONUS. YES Properties is not responsible for outages, errors, or disputes arising from PAYONUS’s payment platform, though we will assist Guests in good faith to resolve any such issues in a timely manner.

14. Account Registration

If you create a My Account profile on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at booking@gillomultisuite.com if you suspect unauthorized use of your account.

15. Reviews and Feedback

Any reviews, testimonials, or feedback you submit about your Stay may be displayed on the Site or in our marketing materials. By submitting a review, you grant GILLO Multisuite a non-exclusive, royalty-free license to use, reproduce, and display that content. We reserve the right to remove reviews that are abusive, fraudulent, or unrelated to an actual Stay.

16. Modifications to These Terms

We may revise these Terms from time to time. The updated version will be posted on the Site with a revised “Effective Date.” Changes will not apply retroactively to a Booking confirmed before the change was posted, except where required by law.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your Booking shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Us

For questions about these Terms, a Booking, or to request a cancellation, please contact us:

Email: booking@gillomultisuite.com

Address: Lagos, Nigeria

Website: gillomultisuite.com